IT Support Desk Analyst

Full Time / Permanent

Based in MBP's Skipton (UK) office / Hybrid working

Are you eager to grow your IT skills and knowledge in a dynamic and experienced IT department? Do you aspire to contribute your skills to a global business, offering IT assistance to colleagues across different countries? MBP Solutions has the ideal opportunity for you. Join us as our IT Support Desk Analyst and become an integral member of our team. 

While our IT department covers all aspects, there will be a particular emphasis on supporting the ERP (Business Central) solution so having a keen interest and willingness to work in this area would be highly advantageous. 

Your main tasks will be:

  • Provide 1st line support for users of the internal support desk.  
  • Manage support incidents and requests that need to be escalated to 2nd/3rd support. 
  • Create and maintain end user documentation/knowledge base articles. 
  • Provide training and guidance to end users. 
  • Create monthly reports/KPIs to manager and wider business. 
  • Manage company IT assets. 

Who are you?

This role requires someone with a logical and professional approach, able to communicate well with all levels of the business and possesses great attention to detail. The ideal candidate should excel within a team but also independently and have willingness to learn new systems and processes. 

Essential Qualifications and Skills

  • Experience in an IT Support Desk role.  
  • Document/Process writing.  
  • Studied further education/level 3 equivalent in an IT related subject. 
  • English proficiency at a minimum B2 level.  

Desirable Qualifications and Skills

  • Knowledge of ITIL.  
  • ERP knowledge.  
  • Power Platform.  
  • M365 Administration Platform.  
  • Data/Reporting experience.  

At MBP, we value employees who are critical thinkers, act with integrity and transparency, and embrace innovative ideas. 

Why work for us?

  • Competitive salary of up to £30k dependent on experience. 
  • Work for a company dedicated to sustainability, the environment, and natural resources. 
  • Friendly, professional, and nurturing culture dedicated to engagement and retention. 
  • Flexibility with a hybrid working option. 
  • International working environment. 
  • Training opportunities with a focus on professional development. 
  • International travel, role dependent.  

Ready to make a difference?

For more information about MBP Solutions please visit our website. To apply for this position, please submit your up-to-date CV in English to our HR Team: humanresources@mbpsolutions.com (no agencies please)

Shortlisted candidates will be contacted for an interview by email. Thank you for considering this opportunity with MBP Solutions. We look forward to welcoming a talented individual to our team!

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