• Resolving first line technical issues, providing advice and guidance to employees
• Develop solutions using SharePoint, Power Automate, Office 365 and Business Central
• Escalate and assist the IT Development Project Manager in second line technical issues as and when they arise
• Contact and liaise with manufacturers and suppliers to troubleshoot issues, as and when they arise and manage the timescales and responses
• Liaise with our third-party IT Services Providers, when necessary to prompt system fault, resolution and repair