At MBP Solutions, we are proud to celebrate the outstanding results of our 2025 Satisfaction Survey — our best ever. These achievements are a direct reflection of the trust, collaboration, and shared commitment we enjoy with our valued network of customers, suppliers and OMBP (Outsourced Management of By-products) service programme partners.
We extend our sincere thanks to everyone who took part in the survey conducted in October 2025. Your feedback plays an essential role in helping us understand what we do best and where we can continue to evolve together.
Record-High Results
This year’s results represent a new milestone for MBP Solutions, driven by our collective focus on quality, sustainability and partnership.
- Customer: 9.09 (out of 10) score, with an NPS of 84
- Supplier: 9.11 (out of 10) score, with an NPS of 90
- OMBP Partners: 9.04 (out of 10) score, with an NPS of 100
These are the highest ratings in our history and a clear signal of your confidence in MBP Solutions as your preferred biogenic by-product partner.
Listening, Learning and Moving Forward
Every response provides valuable insight into how we can continue to deliver excellence. Based on your feedback, we are focused on enhancing communication, streamlining logistics, and expanding opportunities for technical and commercial collaboration.
Your engagement helps us continue to grow stronger, more responsive, and better aligned with your needs.
Growing Together
As we look ahead, we remain dedicated to building lasting partnerships grounded in transparency, reliability, and shared success.
We are grateful for your trust and look forward to continually being your biogenic by-product expert and trusted partner in sustainable growth.
