IT Support Desk Analyst
Full Time / Permanent
Based from MBP's office in Skipton, UK / Hybrid working
Are you eager for the chance to thrive in a dynamic and experienced IT department? Do you aspire to contribute your skills to a global business, offering IT assistance to colleagues across different countries? MBP Solutions has the ideal opportunity for you. Embrace the role of an IT Support Desk Analyst and become an integral member of our team.
Your main tasks will be:
- Provide 1st line support for users of the internal support desk.
- Manage support incidents and requests that need to be escalated to 2nd/3rd support.
- Create and maintain end user documentation/knowledge base articles.
- Provide training and guidance to end users.
- Create monthly reports/KPIs to manager and wider business.
- Manage company IT assets.
Who are you?
This role requires someone with a logical and professional approach, able to communicate well with all levels of the business and possesses great attention to detail. The ideal candidate should excel within a team but also independently and have willingness to learn new systems and processes.
Essential Qualifications and Skills
- Experience in an IT Support Desk role.
- Document/Process writing.
- Studied further education/level 3 equivalent in an IT related subject.
- English proficiency at a minimum B2 level.
Desirable Qualifications and Skills
- Knowledge of ITIL.
- ERP knowledge.
- Power Platform.
- M365 Administration Platform.
- Data/Reporting experience.
We offer:
- Competitive salary of up to £30k dependent on experience.
- Work for a company dedicated to sustainability, the environment, and natural resources.
- Friendly, professional, and nurturing culture dedicated to engagement and retention.
- Flexibility with a hybrid working option.
- International working environment.
- Training opportunities with a focus on professional development.
- International travel, role dependent.
At MBP, we value integrity, transparency, and a forward-thinking mindset. If you’re ready to make a difference in the circular economy and contribute to a sustainable future, we invite you to apply.
Why work for us?
This is a chance for someone to make an impact in a small but highly successful and growing business working in the sustainability sector. Our two shareholders were recently recognised in the Bioeconomy 500 for their leadership contribution to the bioeconomy’s development and project deployment.
Biological by-products for tomorrow’s environment
For more information about MBP Solutions please visit our website. To apply for this position, please submit your up-to-date CV and a cover letter outlining your interest in the position to our HR Team: humanresources@mbpsolutions.com (no agencies please)
Shortlisted candidates will be contacted for an interview by email. Thank you for considering this opportunity with MBP Solutions. We look forward to welcoming a talented individual to our team!
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